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English (UK)
Indonesian
Parcel Tracking ID
How likely are you to recommend Ninja Van to a friend or colleague?
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0
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4
5
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10
Not likely at all
Very likely
0 is Not likely at all, 10 is Very likely
What is the reason for giving us this score?
Which of these Ninjas did you interact with for this parcel delivery?
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Ninja Delivery Staff (doorstep deliveries)
Ninja Customer Service
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Ninja Delivery
How would you rate the Ninja who delivered this parcel?
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1
2
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4
5
Did the Ninja who delivered your parcel achieve these?
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Yes
No
Not applicable
Was pleasant and courteous
Contacted me before delivery
Delivered the parcel to address stated on parcel
Obtained my signature upon delivery
Delivered the parcel in good condition
Customer Service
How would you rate the customer service staff who handled your enquiry?
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1
2
3
4
5
Did the customer service staff achieve these?
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Yes
No
Not applicable
Responded to my enquiry within 2 hours
Understood my issue
Able to resolve my issue
Followed up on my enquiry
Was pleasant and courteous
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